Customer Service Excellence (Self-Paced Online)

Deliver Exceptional Customer Service and WOW Your Customers

How would you rate the Customer Service Experience you deliver to your Customers? If it is not consistently at Five Stars, you need this Customer Service Excellence Course.

This highly interactive Course will empower you to deliver Outstanding Customer Service and help you Stand Out From the Crowd!

Online Self-Paced Modules

1
Building A Strong Service Culture
2
The Eight Principles of Customer Service
3
Delivering an Outstanding Customer Service Experience
4
Service Recovery
5
Communication Skills

Course Duration​

6 hours

Certification

CPD Certificate of Achievement

Why Train with Us​

Our Commitment To You:

With over 30 years of "Working For Excellence" in training and development, we know exactly what it takes to create a thriving learning environment that you will enjoy. Our fun and engaging Courses will empower you to release your potential and become the best you can be.

Training & Development Experts:

We are renowned as highly respected Training & Development Experts. Our qualifications and educational software systems have formed an integral part of the curriculum of our college and corporate training partners in Ireland and Overseas for over 23 years.

Trainers Who Care:

We genuinely care about all our Learners and will be there to support you all the way! We will always have your back and will use powerful strategies and techniques to help you excel. Your success is our number 1 goal. We will go the extra mile to help you succeed!

CPD Internationally Accredited:

CPD Certification Service thoroughly evaluates our Courses to ensure the integrity and quality of our training; therefore, you can be confident in the quality of our training.

Lead Facilitator

As a Multi-Award Winning Business Owner, including winning the Network Ireland Business Woman of the Year Award, Frances knows what it takes to achieve peak performance. She is an Internationally Certified QQI, IITD and CPD Trainer, an NLP Practitioner and a Business & Life Coach with over 36 years of practical Training & Development experience.

Frances has trained with some of the world’s most successful motivational trainers and is a Certified Jack Canfield “Success Principles” Trainer. She is a passionate, fun, charismatic trainer who will stop at nothing to help her Learners succeed.

Frances is the driving force behind Training For Success which she set up in 1992. She leads a strong team of passionate trainers, instructional course designers and educational software developers who are totally committed to Working For Excellence in the Training and Development Industry. Many of the qualifications she co-writes with her team form an integral part of the Training For Success’s College Partners curriculum in Ireland and Overseas.

Frances Roche

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Customer Service Excellence (Self-Paced Online)

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